Need help?
Questions about sizing, condition, shipping or an order? Text or call us, DM us, or use the form below — we'll get back to you.
Buyer Help
How fast will my order ship?
Every order ships within 2 business days. You'll get a tracking number by email as soon as it's on the way.
Where's my order?
Check your shipping confirmation email for tracking. Didn't get one, or tracking isn't updating? Text us at 617-992-5602 with your order number.
Can I return an item?
Yes — returns are accepted as long as the item comes back in good condition, the same way you received it.
How do I start a return?
Text or call 617-992-5602, DM @xvaultresells, or send the contact form with your order number and the item you're returning. We'll reply with next steps.
How do I know if it'll fit?
The size is listed in every product title and description. Want measurements? Text us before you buy and we'll help.
Can I see more photos or ask about condition?
Yes — text 617-992-5602 or DM us on Instagram and ask about any piece before you buy.
What payment methods do you take?
You can pay with any of the options shown at checkout. Checkout is secure and handled by Shopify.
Can I change or cancel my order?
Contact us as soon as possible at 617-992-5602 and we'll do our best to help before your order ships.
Will a sold-out item come back?
Most pieces are 1 of 1, so once they're gone they're gone. Join the email list and follow @xvaultresells to catch new drops first.
Looking for something specific?
Text us the brand, item and size you want at 617-992-5602 and we'll let you know if we get it in.